Job Description
Director of Patient Experience (DPE)
Aviata at Brooksville
Department: Social Services
Work Schedule: 11:30AM - 8PM
Position Summary
The Director of Patient Experience (DPE) is responsible for enhancing the overall resident and family experience within the center. This role partners with interdisciplinary teams to foster a hospitality-driven culture, strengthen relationships, and support a positive, engaging environment for residents, families, and staff.
Key Responsibilities
Conduct daily rounds to engage with residents, assess satisfaction, and provide emotional support
Identify and escalate concerns, ensuring timely follow-up and collaboration with department leaders
Support new admissions, including welcoming residents and ensuring room readiness
Promote a culture of customer service, including encouraging positive online reviews and family engagement
Assist with resident activities, meal service, and overall community engagement
Monitor and report on patient experience metrics (e.g., feedback trends, online reputation)
Participate in Quality Assurance and Performance Improvement (QAPI) initiatives
Support facility operations during surveys and ensure a welcoming environment
Qualifications
High school diploma or equivalent required
3–5 years of experience in healthcare, hospitality, or patient relations (skilled nursing preferred)
Strong communication, relationship-building, and problem-solving skills
Knowledge of patient rights, customer service best practices, and regulatory standards
What We’re Looking For
Compassionate, service-oriented professional
Strong interpersonal and conflict-resolution skills
Passion for creating exceptional resident and family experiences
Ability to collaborate across teams and drive continuous improvement
Benefits
Competitive Pay: Opportunities for additional hours along with holiday pay and PTO
Access to online learning 24/7 to further your healthcare career.
Tuition Reimbursement
Health, dental, and vision insurance for the entire family and more.
401k with a match!
Aviata Health Group participates in background screenings provided by AHCA. For more information, please click on the link
Azure Data EngineerThe Opportunity: Ever-expanding technology like IoT, machine learning, and artificial intelligence means that there... ...unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when...
...Position Type: High School Teaching/Science - Physics Date Posted: 8/12/2026 Location: Nutley High School (HS) (High-Needs School) Physics Teacher Position Summary: Teaching staff members will instruct children in their charge in accordance with...
...Job Title: Human Resources Intern Location: West Des Moines, IA Terms: 12-weeks, full-time flexible 37.5 hours/week, in office... ...August 13th , 2027 (can be flexible) Ready to shape the future of HR? Join Merchants Bonding Company as our Summer 2027 HR Intern!...
...Farm ManagerSelect Genetics | Farm OperationsWhy Consider This Opportunity?Company-Provided House Required to Live On-SiteA company... ...with service teams to identify process improvements.Organize and prioritize daily responsibilities.Maintain accurate records...
...to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Warehouse... ...equipment in the facility includes order picker (cherry picker), forklift, reach truck, turret truck, pallet jack, and walkie...